Associate Beauty Specialist, CSR

We are looking for a full-time enthusiastic, intelligent and proactive team member for the Customer Service Department and our warehouse. This position will be shared role between two areas.  In turn, we offer gainful employment and advancement opportunities with one of Utah’s Top 100 Fastest Growing Companies.

Company Description

Beauty Industry Group (“BIG”) is the largest supplier of professionally-installed hair extensions in North America. The company also offers other professional beauty and lifestyle products.
The company sells through a carefully developed a network of over 40 independent professional beauty distributors throughout the US and Canada, as well as direct to consumer
Established in 2004 and headquartered in Salt Lake City, Utah, BIG is dedicated to providing its customers with the highest quality products while also providing unmatched service and value.

Key Responsibilities

Field inbound customer calls, texts, and emails ranging from basic inquiries to processing orders and troubleshooting issues
Communicate with clients in a timely, organized, and professional manner
Balance customer advocacy with business negotiation
Provide feedback from customers regarding product quality and purchasing experience for continuous improvement
Support our warehouse by preparing packages and shipping as needed.
Understanding multiple brands within the business.


Solid communication skills (written and spoken)
Customer service, proactive and logical problem-solving skills and experience
Speed and accuracy in typing and note-taking
Beauty or cosmetology experience a plus
Must be a good-natured team player with a calm, patient and helpful demeanor
Computer literacy and ease with toggling between computer programs and the Internet
High School Graduate or GED, some college coursework preferred
Spanish bilingual a plus
Work and personal references required


Paid Time Off after 90 days of employment
60% health insurance coverage
Life Insurance
Company-paid “Free Lunch Fridays”
401K after one year of service
Access to hundreds of discounted beauty products
Opportunities for growth and advancement
Please send your resume and a cover letter expressing your interest and highlighting your strengths and skills to the email address provided.